FAQ
Shipping & delivery costs
1. How much is the shipping? How does the return work?
Shipping within Germany for goods with a value of less than €49 is €4.50 for goods with a value of €49 or more, shipping within Germany is free!
return
For a return, please always send us an e-mail to info@rocketcarshop.de and please honestly tell us the reason for the return. We are open to any honest feedback we receive.
After receiving your e-mail, we will send you a return slip to your e-mail address. You can either print this out yourself or have it printed out with the QR-CODE at your post office.
2. Can I also pick up my order on site?
We ask for your understanding that we do not offer pick-up for our entire online offer, but only DHL shipping.
3. Can I have my order sent to a Packstation?
Shipping to a Packstation is possible! Don't forget to include your Packstation customer number and your Packstation number.
4. What can I do if I received a damaged or wrong item?
In this case, please contact us immediately by email with pictures of the damaged or incorrectly delivered item and your order number to: info@rocketcarshop.de
5. Why haven't I received a DHL tracking number yet?
Your order is usually ready for dispatch within 24 hours (Mon-Fri). If your order is handed over to DHL, you will automatically receive an email from DHL with your personal tracking number.
If you do not receive a notification from DHL within 3 working days, please email us an info@rocketcarshop.de.
Most common reason:
You entered your e-mail or delivery address incorrectly and we are therefore unable to contact you by e-mail.
an order
6. How can I be sure I placed my order correctly?
After placing your order, you will receive an order confirmation from us by email. If you have also set up a customer account, you can log in there with your email and view your order.
7. There is no invoice in my package. Were these forgotten?
No, it was not forgotten, in order to minimize unnecessary paper consumption and to protect the environment, we will send you the invoice by e-mail to the e-mail address you provided.
Return & Refund
8. How long do I have to return my order?
Please always contact us first in writing by e-mail in order to make use of your right of withdrawal. You have 30 days after receipt of your order to send the goods back to us. After receiving and checking the goods, we will refund you the purchase amount.
Please ensure there is enough filling material so that the goods reach us without damage.
More to Right of withdrawal
9. Do I have to pay for the return shipping myself?
We take care of the return for you, the return shipping is free of charge.
10. To which address do I have to send my return?
Please send your return to the following address:
Rocket Car Shop
inh. Erhan Uzel
Wilhelmstrasse 14
10963 Berlin
11. How is the refund made?
For the repayment, we use the same means of payment that you used in the original transaction. As a rule, the processing of a return after receipt of the goods takes 3-5 working days.
Do you have any other questions? Feel free to contact us via the live chat function at the bottom right of the picture and we will help you immediately.
